Exchanges (if applicable)


Your order is only eligible to be modified to change size or design within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be modified.


We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@gearotaku.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.



Cancellation

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.


If you change your mind about your purchase, please sending us an email to support@gearotaku.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.



Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.


Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.



Contact us:

support@gearotaku.com