Contact us

If you have a question about your receiving, your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time.

If you have a question about switching items, please provide us with an order number and message us.

IMPORTANT: SHIPPING DELAYS 2022 (updated)

Due to the COVID-19 pandemic (Omicron), many countries have been restricting cross-border travel and reducing air freight routes to the US, EU, AU, and other regions.

When your package arrives in the destination country (the US), the tracking will take longer than expected to get further updated due to a dire shortage of workers transporting and scanning packages at local carriers' facilities including USPS. Packages may take an additional 1-2 weeks to arrive in your destination states due to the limited amount of air routes at this time.

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Email: support@gearotaku.com

USA Address: Hatori Ngo 13727 Sw 152nd Street #1168 Miami, Fl 33177

Head Office 1: 60 Nguyen Van Thu, Dakao Ward, District 1, HCMC, VN, 700000

Head Office 2: 68 CIRCULAR ROAD #02-01 SINGAPORE (049422)

Thank you!