Last updated: July 2026

This policy sets out the conditions under which Gearotaku accepts returns, exchanges, and refunds. By placing an order, the customer confirms that this policy has been read and accepted.

Return Period

All requests for a return, exchange, or refund must be submitted within 30 days of the delivery date. Requests received after this period cannot be processed.

Size Exchange (Apparel)

Gearotaku provides one free size exchange per apparel item within 30 days of delivery. Return shipping costs are covered by Gearotaku.

To request a size exchange, the customer must email support@gearotaku.com with the order number and the required size.

The following conditions apply:

• The item must be unworn, unwashed, and in its original condition.
• One free size exchange is permitted per item.
• Size exchanges apply to apparel with size options, including hoodies, jackets, shirts, swimwear, and bottoms.
• Accessories such as wallets, hats, and bags are one-size and are not eligible for size exchange.

Damaged, Defective, or Incorrect Items

Where an item arrives damaged, defective, or does not match the item ordered, Gearotaku will provide either a free replacement or a full refund, including any shipping charges paid. No cost is incurred by the customer.

Claims must be submitted to support@gearotaku.com within 30 days of delivery and must include:

• The order number.
• A photograph of the item received.
• A photograph of the shipping label on the package.
• For measurement discrepancies, a photograph of the item measured against a ruler or tape.

Claims are reviewed and a decision issued within 24 hours of receipt in most cases. Supporting photographs are required for a claim to be assessed.

Personalized Items

Personalized items are produced to the exact specifications submitted at checkout. Where the custom name or text has been entered incorrectly by the customer, the item is not eligible for return, exchange, or refund.

Customers are advised to review the following before completing checkout:

• The size chart provided on the product page.
• Any custom name or text entered, as items are produced exactly as submitted.

Where an error is identified after ordering, the customer may request an amendment or cancellation within 2 hours of the order being placed, at no charge.

Order Changes and Cancellations

Orders may be amended or cancelled free of charge within 2 hours of being placed. Requests must be sent to support@gearotaku.com and include the order number and details of the requested change.

After this 2-hour period, production commences and the order can no longer be amended or cancelled.

Return Method

All returns and exchanges are handled by mail. Gearotaku operates online only and does not accept in-store returns or returns at a drop-off location.

Once a return request has been approved, Gearotaku will issue the return address and shipping instructions by email. Items returned without prior approval cannot be processed.

Return Shipping Costs

Return shipping is provided at no cost to the customer in the following cases:

• Size exchanges on eligible apparel, as set out above.
• Items that arrive damaged, defective, or that do not match the item ordered.

No return shipping label is required for size exchanges. Gearotaku dispatches the replacement item directly and does not require the original item to be returned unless specifically requested.

Restocking Fee

No restocking fee applies to any return, exchange, or refund processed under this policy.

Refund Processing

Approved refunds are processed within 3 business days of approval, according to the following schedule:

1. The request is reviewed by Gearotaku, generally within 24 hours of receipt.
2. Following approval, the refund is issued within 5 business days.
3. The issuing bank or card provider posts the funds within a further 5 to 10 business days. This period is determined by the financial institution and is outside the control of Gearotaku.

Where funds have not been received more than 10 business days after approval, the customer should contact support@gearotaku.com. Gearotaku will follow up with the payment processor on the customer's behalf.

Contact

Email: support@gearotaku.com

United States
13727 SW 152nd Street #1168 Miami, FL 33177, United States

Head Office
45 Tran Nhat Duat, Tan Dinh Ward District 1, Ho Chi Minh City, Vietnam 700000